Privacy & Cookies Policy
The Queen’s Head, East Clandon is committed to protecting and respecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Queen’s Head, East Clandon may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated on 01.05.2018.
We may collect the following information:
- Contact information including email address
- Demographic information such as Birthday
- Your marketing and communication preferences
How we collect your information
This information may be collected via one (or more) of the following methods, although not limited to:
- Red Card Reward Loyalty account
- The Queen’s Head newsletter subscription
- Feedback / Comment Cards
- Kids Menu monthly drawing competition
- Table reservations
- Gift Voucher orders
Mailing Lists | Feedback Forms
As part of the registration process for you to receive newsletters or updates from us, we collect your personal information. We use this information to tell you about the services you have asked us to keep you informed about, to contact you if we need to obtain or provide additional information, to inform you if you have won a prize and to check our records are correct and up-to-date. We will never ever share, sell, lease or trade email lists with other organisations and businesses.
We use a third-party provider, Kobas Marketing, powered by Sign-Up.to, to deliver our marketing newsletters. We may gather statistics relating to email open-rates and clicks using industry standard technologies to help us monitor and improve our communications, this information, however, is not personally identifiable. For more information, please see Sign-Up.to’s privacy notice here.
Red Card Rewards Loyalty programme
We use a third-party resource Kobas Marketing, powered by Sign-Up.to, to operate and deliver the online and technical mechanics of this operating system. For more information, please see Sign-Up.to’s privacy notice here.
We use a third-party provider, ResDiary, to set up, operate and deliver our table bookings. For more information, please see ResDiary’s privacy notice here.
Gift Voucher orders
We use a third-party provider, GifPro, to set up, operate and deliver our online gift voucher orders. For more information relating to their security measures, please see Giftpro’s privacy notice here.
What we do with the information we gather
We require this information on occasions to conform with legal requirements, but also to understand your needs and provide you with a better service, however in particular for the following reasons:
- Internal record keeping
- Measure customer satisfaction
- To improve our products and services
- To periodically send relevant marketing and promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
Where we store your personal data
All information you provide to us is stored on our secure servers located in the European Economic Area (EAA). Our security measures include encryption of data and security controls that protect our systems from external attack and unauthorised access.
We are committed to ensuring that your information is secure. In order to prevent loss, unauthorised access or disclosure, we have put in place suitable and appropriate technical, physical, electronic and managerial procedures to safeguard and secure the information we collect. This is achieved by keeping your personal data up-to-date; storing and destroying personal data securely and not collecting or retaining excessive amounts of personal data.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
You may request details of personal information that we hold about you by submitting a Subject Access Request by email to email@example.com or in writing to our parent company, Red Mist Leisure, at the following registered address, Units B&C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH. All Subject Access Requests will be dealt with as quickly as possible and within one month of receipt.
Data protection registration
We are registered as a data controller with the UK Information Commissioner’s Office.
Organisation Name: RED MIST LEISURE LIMITED
Registration Reference: ZA089758
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Cookies used by The Queens Head, East Clandon
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