Privacy & Cookies Policy

This privacy policy sets out how The Queen’s Head, East Clandon uses and protects any information that you may provide when you use this website.

The Queen’s Head, East Clandon is committed to protecting and respecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Queen’s Head, East Clandon may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated on 01.05.2018.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as Birthday
  • Your marketing and communication preferences


How we collect your information
This information may be collected via one (or more) of the following methods, although not limited to:

  • Red Card Reward Loyalty account
  • The Queen’s Head newsletter subscription
  • Feedback / Comment Cards
  • Kids Menu monthly drawing competition
  • Table reservations
  • Gift Voucher orders

Mailing Lists | Feedback Forms
As part of the registration process for you to receive newsletters or updates from us, we collect your personal information. We use this information to tell you about the services you have asked us to keep you informed about, to contact you if we need to obtain or provide additional information, to inform you if you have won a prize and to check our records are correct and up-to-date. We will never ever share, sell, lease or trade email lists with other organisations and businesses.

We use a third-party provider, Kobas Marketing, powered by, to deliver our marketing newsletters.  We may gather statistics relating to email open-rates and clicks using industry standard technologies to help us monitor and improve our communications, this information, however, is not personally identifiable. For more information, please see’s privacy notice here.

Red Card Rewards Loyalty programme
We use a third-party resource Kobas Marketing, powered by, to operate and deliver the online and technical mechanics of this operating system. For more information, please see’s privacy notice here.

Table Reservations
We use a third-party provider, ResDiary, to set up, operate and deliver our table bookings. For more information, please see ResDiary’s privacy notice here.

Gift Voucher orders
We use a third-party provider, GifPro, to set up, operate and deliver our online gift voucher orders.  For more information relating to their security measures, please see Giftpro’s privacy notice here.

What we do with the information we gather
We require this information on occasions to conform with legal requirements, but also to understand your needs and provide you with a better service, however in particular for the following reasons:

  • Internal record keeping
  • Measure customer satisfaction
  • To improve our products and services
  • To periodically send relevant marketing and promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

Where we store your personal data
All information you provide to us is stored on our secure servers located in the European Economic Area (EAA).  Our security measures include encryption of data and security controls that protect our systems from external attack and unauthorised access.

We are committed to ensuring that your information is secure. In order to prevent loss, unauthorised access or disclosure, we have put in place suitable and appropriate technical, physical, electronic and managerial procedures to safeguard and secure the information we collect.  This is achieved by keeping your personal data up-to-date; storing and destroying personal data securely and not collecting or retaining excessive amounts of personal data.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

You may request details of personal information that we hold about you by submitting a Subject Access Request by email to or in writing to our parent company, Red Mist Leisure, at the following registered address, Units B&C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH.  All Subject Access Requests will be dealt with as quickly as possible and within one month of receipt.

Data protection registration
We are registered as a data controller with the UK Information Commissioner’s Office.

Registration Reference: ZA089758

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The cookies that are used on this site are as follows:

Cookies used by The Queens Head, East Clandon

Name Purpose Expires
Session A cookie set by the site to aid with site functionality – harmless Expires on exit





Third Party Cookies used by The Queens Head, East Clandon

Provider Name Purpose
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.